Terms & Conditions

Curb Crew Auto Inc.

Last Updated: March 8, 2026

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Curb Crew Auto Inc., a Michigan Corporation ("Curb Crew Auto Inc.," "Curb Crew," "Company," "we," "us," or "our") regarding your use of our website located at www.curbcrew.com and the mobile vehicle maintenance services we provide (collectively, the "Services"). By accessing our website, booking services, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, incorporated herein by reference.

1. Services Description

Curb Crew provides on-site mobile vehicle maintenance and repair services at customer-specified locations including residences, workplaces, and fleet facilities throughout Michigan. Our Services include, but are not limited to:

Oil changes and fluid replacements
Tire rotations, installations, and repairs
Filter replacements (air, oil, fuel, cabin)
Brake inspections, pad/rotor replacements, and brake fluid service
Spark plug replacements and ignition system maintenance
Battery testing and replacement
Light bulb replacements
Basic diagnostic services
Preventative maintenance inspections

Service Limitations

Services are subject to technician availability and geographic coverage area
Complex repairs requiring specialized equipment, vehicle lifts, or extensive disassembly may require referral to a traditional automotive facility
We reserve the right to decline services that cannot be safely or legally performed in mobile settings
Service area is limited to locations within Michigan where Curb Crew maintains operations

2. Booking, Scheduling & Payment Terms

Online Booking

Appointments are scheduled exclusively through our Wix-powered website
All bookings are subject to confirmation by Curb Crew
Appointment times are estimates; actual arrival may vary due to traffic, weather, or previous service delays

Payment Terms

All services must be booked and prepaid online via credit or debit card at the time of scheduling. Bookings are not confirmed until payment is received
All prices are subject to change without notice
Additional charges may apply for services beyond the originally booked scope

Cancellation & Rescheduling Policy

More than 24 hours before appointment: Full refund — no cancellation fee. Free rescheduling available.
Between 1 and 24 hours before appointment: A 50% cancellation fee will be charged. The remaining balance will be refunded.
Less than 1 hour before appointment or No-Show: No refund will be issued. The full service charge applies.
Weather-related cancellations initiated by Curb Crew: Full refund or free rescheduling.

To cancel or reschedule, contact us directly through the appropriate contact method. Cancellations are only valid upon confirmed acknowledgment from our team.

No-Show & Access Policy

If our technician arrives and cannot access the vehicle due to customer absence, locked gates, or other customer-related issues, the appointment will be considered a no-show and the full service charge will apply.

Commercial Location Approval

Customers booking services at a commercial or business location are solely responsible for ensuring the business permits automotive servicing on its premises prior to scheduling. Failure to secure location approval may result in cancellation and applicable cancellation fees.

Key & Vehicle Access Policy

Customers are responsible for ensuring the vehicle is accessible and keys are made available to our technician at the time of service. If a customer is unavailable post-service and has instructed our technician to leave keys at a designated location, Curb Crew assumes no liability for the keys or vehicle once they have been left as directed. The customer accepts full responsibility under these circumstances.

3. Customer Obligations & Responsibilities

By booking our Services, you represent, warrant, and agree to:

Provide accurate and complete vehicle information, including make, model, year, and any known mechanical issues
Ensure you are the legal owner of the vehicle or have express authorization from the owner to arrange service
Provide safe, legal, and accessible parking for the vehicle in a location suitable for mechanical work
Ensure adequate lighting and level ground for service performance
Grant our technicians reasonable access to your property and the vehicle
Remove all personal belongings and valuables from the vehicle prior to service
Be present or designate an authorized representative during service performance
Provide any necessary keys, garage door openers, or access codes required for service
Comply with all local ordinances and property management rules regarding on-site vehicle service
For commercial bookings, confirm that the property owner or business management has authorized automotive servicing on the premises

4. Subscription Plans

Overview

Curb Crew offers three monthly subscription tiers — Bronze, Silver, and Gold — providing recurring mobile automotive maintenance benefits. Subscription plans are currently available for Asian and American manufactured vehicles only. European vehicles are not eligible for subscription enrollment at this time.

Subscription Tiers & Benefits

Bronze — $8/month: 1x Full Synthetic Oil Change, 2x Tire Pressure Check/Fill, 1x Fluid Top Off, 1x Vehicle Inspection, 1x Battery Check, 1x Check Engine/Warning Light Scan, 2x Brake Check. 20% off additional oil changes.
Silver — $16/month: All Bronze benefits plus: 1x Tire Rotation, 1x Air Filter Replacement, 3x Wiper Blade Replacements, 1x Vehicle Noise Diagnosis. 20% off additional oil changes.
Gold — $20/month: All Silver benefits plus: 1x Cabin Air Filter, 1x Exterior Bulb Replacement (Standard), 1x Windshield Cleaning/Rain-X Service, 1x Pre-Winter Inspection, 1x Tire Plug/Repair. 20% off additional oil changes.

Oil Volume Surcharge

Vehicles requiring more than 5 quarts of engine oil will incur an additional charge of $0.50 per quart per month for subscribers and $5 per quart for regular bookings.

Billing

Subscriptions are billed monthly via automatic charge to the card on file on the subscriber's billing anniversary date. Subscription pricing and included services are subject to change based on market conditions. Subscribers will be notified of any material changes in advance.

Annual Benefit Reset

All subscription benefits reset annually on the subscriber's enrollment anniversary date. Unused services do not roll over and have no cash value.

Commitment & Cancellation

All subscription plans require a minimum 12-month commitment. Cancellations requested within the first 12 months of enrollment will result in the remaining balance of the full 12-month term being billed to the card on file. After the initial 12-month term is completed, subscribers may cancel at any time with no penalty. To cancel, contact us at [contact method].

Penalty-Free Cancellation Exceptions

The following circumstances qualify for penalty-free cancellation regardless of where the subscriber is within their 12-month commitment:

Total Vehicle Loss: If the enrolled vehicle is declared a total loss due to an accident or other covered event, the subscription may be cancelled without penalty. Supporting documentation such as an insurance claim confirmation or total loss declaration letter may be required.
Subscriber Passing: In the event of the subscriber's death, the subscription will be cancelled without penalty upon notification by a family member or authorized representative. Supporting documentation may be requested.

Subscription Transfers

Subscriptions may be transferred to a comparable replacement vehicle. For purposes of this policy, comparable vehicles are defined as Asian or American manufactured vehicles of a similar class and service requirements. Transfer requests must be submitted prior to the next billing cycle. Transfers to European vehicles are not permitted at this time.

5. Fleet & Commercial Services

Commercial fleet services may be governed by separate Master Service Agreements containing specific terms regarding volume pricing and payment terms, scheduling protocols and service windows, vehicle availability requirements, billing and invoicing procedures, and insurance and liability allocations. Fleet managers are responsible for coordinating vehicle availability and ensuring compliance with these Terms.

6. Warranties & Service Guarantees

Service Warranty

We warrant that all Services will be performed in a workmanlike manner using industry-standard practices
Parts installed carry manufacturer warranties as applicable. Parts Curb Crew uses carry a minimum 12-month, 12,000-mile warranty
Labor warranty period is 12 months from service completion or 12,000 miles, whichever occurs first

Warranty Limitations

Warranty does not cover normal wear and tear, misuse, accident damage, or modifications
Warranty is void if vehicle is serviced by others during the warranty period for the same components
We do not warrant against pre-existing conditions or unrelated mechanical failures
Diagnosis fees are non-refundable even if no repair is performed

DISCLAIMER: EXCEPT AS EXPRESSLY PROVIDED HEREIN, CURB CREW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7. Limitation of Liability & Indemnification

Liability Limitations

Curb Crew total liability for any claim arising from Services shall not exceed the amount paid for the specific service giving rise to the claim
We are not responsible for pre-existing vehicle conditions, hidden defects, or consequential damage
We are not liable for indirect, incidental, special, punitive, or consequential damages including but not limited to lost profits, business interruption, or loss of vehicle use

Property Damage

Customer is responsible for any damage to property, vehicles, or persons caused by Customer's negligence or failure to follow instructions
Curb Crew maintains liability insurance but coverage limitations may apply

Indemnification

Customer agrees to indemnify and hold harmless Curb Crew, its officers, employees, and agents from any claims, damages, or expenses arising from Customer's breach of these Terms or negligent acts.

8. Health, Safety & Environmental Compliance

Safety Standards

Our technicians reserve the right to refuse or discontinue service if working conditions are deemed unsafe
Unsafe conditions include but are not limited to: illegal parking, severe weather, unstable surfaces, hazardous materials, or threatening behavior
All work is performed in compliance with OSHA safety standards and Michigan environmental regulations

Hazardous Materials

Used oil, filters, and other automotive fluids will be disposed of in accordance with EPA and Michigan DEQ regulations
Customer is responsible for any hazardous materials not related to our Services

9. Privacy & Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, available at www.curbcrew.com/privacy-policy. By using our Services, you consent to our data practices as described in the Privacy Policy.

Information We Collect

Vehicle information and service history
Contact and billing information
Location data for service delivery
Communication records and preferences

10. Intellectual Property Rights

All website content, including text, graphics, logos, images, software, and trademarks, is the exclusive property of Curb Crew or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

11. Dispute Resolution & Governing Law

Governing Law: These Terms are governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles.
Jurisdiction & Venue: Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Washtenaw County, Michigan, and the parties consent to the personal jurisdiction of such courts.
Dispute Resolution: Before initiating any legal proceeding, the parties agree to attempt resolution through good faith negotiations. If unsuccessful, disputes may be resolved through binding arbitration under the rules of the American Arbitration Association.

12. Force Majeure

Curb Crew shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, labor disputes, or supply chain disruptions.

13. Severability & Amendment

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect. These Terms may only be amended in writing signed by Curb Crew. We reserve the right to update these Terms at any time by posting revised Terms on our website with an updated "Last Updated" date.

14. Entire Agreement

These Terms, together with our Privacy Policy and any separate service agreements, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements relating to the subject matter herein.

15. Contact Information

For questions regarding these Terms or our Services, please contact:

Curb Crew Auto Inc.

Website: www.curbcrew.com

Email: Crew@curbcrew.com

Phone: (734) 417-6004